Terms and Conditions
Please read these terms carefully before using our website or placing an order.
Welcome to Metlartis Enterprises Holdings. By accessing and using our website, products, and services, you agree to comply with the following terms and conditions. Please read them carefully.
General
- These terms govern all sales, purchases, and interactions with Metlartis Enterprises Holdings.
- We reserve the right to update, modify, or change these terms at any time without prior notice.
- Continued use of our website or services constitutes acceptance of the updated terms.
Products and Services
- All products are manufactured with precision and undergo quality checks before dispatch.
- Product specifications are subject to change based on ongoing improvements.
- Customized or made-to-order items are non-refundable and non-returnable.
Orders and Payments
- Orders are processed only after confirmation and receipt of full or advance payment.
- Prices are exclusive of applicable taxes, duties, and shipping charges unless specified.
- Payments must be made through approved methods communicated at the time of order.
Shipping and Delivery
- Estimated delivery timelines will be provided upon order confirmation.
- Delays due to third-party carriers, customs, or unforeseen events are beyond our control.
- Risk and ownership of goods transfer to the buyer upon delivery.
Returns and Refunds
- Returns and refunds are subject to our Refund and Return Policy.
- Only defective or damaged products reported within the stipulated period are eligible.
Intellectual Property
- All content, logos, designs, and product information on this website are the intellectual property of Metlartis Enterprises Holdings.
- Unauthorized use, reproduction, or distribution of our content is prohibited.
Limitation of Liability
- Metlartis Enterprises Holdings is not liable for indirect, incidental, or consequential damages arising from the use of our products.
- Our liability is limited to the cost of the purchased product in question.
Governing Law
- These terms shall be governed and construed in accordance with the laws of India.
- Any disputes arising will fall under the jurisdiction of courts located in Mohali/Punjab.
Contact Us
For any questions regarding these Terms and Conditions, please contact:
Metlartis Enterprises Holdings
Email: info@metlartis.com
Phone: +91 81468-78117, 70423-18748
Address: Plot No.: 486, Industrial Focal Point, Phase IX, SAS Nagar, Mohali- 160062 Punjab, INDIA
Last Updated: 18 Sep, 2025
Related questions
Quick answers about delivery, GST and payments.
Orders are usually processed within 1–2 business days and delivered within 5–7 business days, depending on your location.
However, there might be some delay in delivery due to below mentioned reasons:
– If the area where you live is very interior in the region.
– Natural calamities like heavy rain, earthquake etc.
– Political disturbance, National and Regional holidays etc.
Yes, you will definitely get 100% GST Credit on your Purchases, you can enter your GST at the time of Placing the Order or you can send a mail to info@metlartis.com with your Order No. and GST No.
Absolutely! At Metlartis, we use the highest security to protect your card details. All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions and they provide an extra layer of security through identity verification.
We are happy to help
Talk to our team Monday to Saturday, 8:30am to 5pm.
Call us
+91 81468 78117
+91 70423 18748
Email us
info@metlartis.com
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